SOTD #1

I was uninspired to write last night.

This morning I lost hope and faith in humanity.

It was just a simple task or in this case, a simple technology. But no! It just doesn't work like that. So, this is what happened..

I reloaded my Touch & Go card yesterday morning. And yes, the money was added into the card. Happily I exited the exit. This morning, I checked and the money I added in was gone. Gone. So, I went back to the counter where I reloaded my card. Guess what?

"Ni kena pergi main office kat KL Sentral untuk check summary card."

Really? Really? Your computer can't check my summary? It was your fault and now you're telling me that I have to go all the way to KL Sentral to check the summary on my card. Personally, I think it's a small little task that ANY technology could do. But no.. they upgraded all sorts of "new technology" and make it public on the newspapers on how AWESOME their stuffs are. But no.. a small little thing like this; one has to travel far during office hours to simply just fix the problem of theirs.

It's not the money. It's the service provided that made me lose hope in just so many things. Le sigh! Why not upgrade your customer service instead? What happened to "Customer is always right!"